How can I reserve an item in a store?

You can easily reserve an item via our website or app. Go to the desired item, click on 'check stock', and choose the store where you want to reserve the piece. Then fill in your details, and we'll make sure the item is set aside for you.

When can I reserve an item?

You can only reserve an item when it's available in the store. If the item is not in stock, you can't reserve it, but you can order it online and have it delivered to a Brooklyn store of your choice or to your home.

How do I know if an item is available in my store?

Using the 'check stock' button on the website or in the app, you can easily see which stores have the item available.

Can I reserve an item without using the website or app?

Yes, you can. You can also contact the store directly and ask if they can set the item aside for you.

How long is my reservation valid?

A reserved item is held for you for 5 days in the chosen store. If you ordered a piece that has already been paid for, it will remain in the store until it's convenient for you to pick it up.

What happens if I don't pick up my reservation?

If you don't view or pick up the item within the 5-day reservation period, the reservation is automatically canceled, and the item becomes available for other customers again.

How many items can I reserve at once?

You can reserve up to 5 items at once.

Do I have to pay for a reservation?

No, a reservation is completely non-binding. You only pay when you decide to purchase the item in the store.

Can you reserve in-store during sales periods?

During sales periods (from January 1 to January 31 & from July 1 to July 31), it's not possible to reserve items via the webshop in any of our stores. However, you can always check the stock.

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FAQ about reserving in store

Worried that your favorite piece will be sold out, but don't have time to visit the store right away? No worries! You can easily reserve your favorite pieces. This way, you can be sure that the item is set aside for you, and you can come try it on or pick it up at a convenient time. Shop stress-free and never miss out on your favorites.

How can I reserve an item in a store?
You can easily reserve an item via our website or app. Go to the desired item, click on 'check stock', and choose the store where you want to reserve the piece. Then fill in your details, and we'll make sure the item is set aside for you.
When can I reserve an item?
You can only reserve an item when it's available in the store. If the item is not in stock, you can't reserve it, but you can order it online and have it delivered to a Brooklyn store of your choice or to your home.
How do I know if an item is available in my store?
Using the 'check stock' button on the website or in the app, you can easily see which stores have the item available.
Can I reserve an item without using the website or app?
Yes, you can. You can also contact the store directly and ask if they can set the item aside for you.
How long is my reservation valid?
A reserved item is held for you for 5 days in the chosen store.

If you ordered a piece that has already been paid for, it will remain in the store until it's convenient for you to pick it up.
What happens if I don't pick up my reservation?
If you don't view or pick up the item within the 5-day reservation period, the reservation is automatically canceled, and the item becomes available for other customers again.
How many items can I reserve at once?
You can reserve up to 5 items at once.
Do I have to pay for a reservation?
No, a reservation is completely non-binding. You only pay when you decide to purchase the item in the store.
Can you reserve in-store during sales periods?
During sales periods (from January 1 to January 31 & from July 1 to July 31), it's not possible to reserve items via the webshop in any of our stores. However, you can always check the stock.

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