FAQ about the Brooklyn app

You can download the Brooklyn app for free via the App Store or Google Play Store. Just search for “Brooklyn Brands and pants”.

Already have an account on the Brooklyn website? Then you can easily log in to the app with the same details.

Not an online account user yet, but a store customer? Create an account using the same email address used in the store. This way, your loyalty card is automatically linked to your profile in the app. You just need to set a password.

Not a Brooklyn customer yet? You can easily create an account yourself with an email address and password of your choice.

First, check if you're using the correct email address. Still not working? Click on “forgot password” or contact our customer service.

No problem, you can send a new password to the email address you provided for your account via the login screen. Didn't receive the email? Then contact our customer service at shop@brooklyn.be and we'll be happy to help you further.

Yes, the app is completely free.

Personal data stored in your account is protected by us with the utmost care and security. Your data is never shared with third parties, except for those involved in processing your order (like the courier company). As a customer, you'll also be kept informed of our promotions, tips, and fun facts by mail and email if you've opted in. If you no longer wish to receive these, you can adjust your preferences at any time in your account settings. Brooklyn complies with at least the European GDPR regulations.

Yes. Through your customer profile, you get a handy overview of all your purchases and digital vouchers.

Via the “My loyalty card” button in the Brooklyn app, you get instant access to your digital loyalty card and your points balance.

Here you see:

• your digital loyalty card with barcode
• how many purchases you've accumulated
• how many more purchases you need for your next discount

With 10 purchases, you receive a 5% discount on your 11th purchase. Thanks to the clear overview in the app, you can easily track your savings balance.

The barcode of your loyalty card can also be scanned directly at the checkout in all our stores.

Yes, absolutely! You can easily purchase a gift card via the app.

You can find the gift cards on the homepage or by entering 'gift card' in the search bar. Then you can choose between a packaged gift card or a digital gift card.

Additionally, you can decide the amount you want to place on the gift card.

In the Brooklyn app, you get a handy overview of all your gift cards, both received and purchased. You can immediately see which cards are still active and which have already been used.

Did you receive a physical gift card? You can also add it digitally to your account by entering the barcode in the app. Go to 'my profile' and then choose 'my vouchers'. There you'll find a field to enter the barcode of a received card. Once you confirm, you'll see it added to your profile. This way, you always have your card at hand!

You can also easily copy the card code and add it to your shopping cart under “gift cards / voucher”.

Additionally, all gift cards are valid in all our stores. Via the barcode button, you can have your gift card scanned directly at the checkout.

When you only partially use a gift card, the remaining balance is automatically placed on a new gift card. The original gift card can no longer be used afterward.

You will receive a new gift card via email and it will also automatically appear in your customer profile under 'my vouchers'. This way, you can easily use it for your next purchase.