As a company, we do everything to enable your privacy rights:
- Right to access data
- Right to correct data
- Right to be forgotten
- Right to restrict processing
- Right to object to processing
- Right to data portability
Collected information
When you place an order at Brooklyn, we may ask for the following information:
- Your name, address, and phone number. We use this information to correctly handle the delivery of your product.
- Your email address, so we can keep you updated on your order.
- Date of birth, because the website may only be used by those under 18 with parental or guardian consent.
- Payment information, such as your credit card or bank account number. We use this data to securely complete your order.
On our website forms, it is always indicated which fields are mandatory and which are optional.
If we collect the desired information verbally at the checkout, the customer will receive a confirmation email afterward indicating that an account has been created, with the option to consult and change contact details and communication preferences, as well as to view the purchase history for the loyalty card.
In case of errors in address, billing, or other personal data, Brooklyn cannot be held liable for the inability to fulfill its obligations (such as delivery or notifications).
You are responsible for the confidentiality of the password linked to your user profile.
Other information such as purchase history, points balance, and store preference is automatically collected, but you can view it via the email address of your loyalty card. This loyalty card applies in all our stores, including the online shop.
From the analysis of historical customer data, we see that 10 years after the last purchase is a reasonable period to retain customer data. Shortly before this expiration date, we offer customers the opportunity to extend this period by another 10 years. This way, customers can continue to enjoy the benefits they have built up with their loyalty card.
Communication
As a customer, you can receive promotional emails or texts about Brooklyn's offerings based on your interests and purchasing behavior. The customer explicitly gives permission for this by checking a box. If this email address or mobile number was obtained through a verbal agreement at the checkout, the customer will receive a confirmation email afterward indicating that an account has been created and in which the communication preferences are included.
It is also possible to subscribe to our communications, even if you have not yet purchased from Brooklyn. This can be done through the subscription form on our website.
If you no longer wish to receive messages from Brooklyn, you can always unsubscribe using the unsubscribe link at the bottom of each email. You can also send an email to shop@brooklyn.be requesting to adjust your email preferences. We promise not to send you any more mailings or newsletters!
Brooklyn may use customer information for new purposes in the future that are not yet provided for in our privacy policy. We will inform you in a timely manner of any changes to our personal data protection regulations and give you the opportunity to refuse your participation.
Protection
We protect your privacy in the following ways:
- Your personal data will not be given, sold, or transferred to third parties under any circumstances. We only make it available to third parties involved in executing your order (such as the courier company) or for sending communications. We ensure that these companies adhere to the same high standards to protect your privacy.
- Your data is securely stored in a non-publicly accessible database.
- You can always request, correct, and, if desired, have your data deleted.
- Your transaction data is encrypted and sent over the internet so that eavesdroppers have no chance to intercept it.
- If you have provided us with your phone number, you will only be contacted by us by phone if necessary to inform you about questions or orders you have placed.
- If you provide us with your mobile number via the web, you will only receive text messages from Brooklyn if necessary to inform you about questions or orders you have requested.
Cookies
To save your shopping cart, we use a cookie. These are text files placed on your computer or mobile device.
Like all webshops, we use a cookie to track which pages are visited and how intensively parts of www.brooklyn.be are used. This helps us better tailor our site to your wishes. We explicitly do not use this data to create a personal profile of our visitors.
For tools, we mainly use Google Analytics. In our selection of analytical tools, we pay attention to how these services handle privacy-sensitive data to ensure they comply with European GDPR legislation.
On our webshop, we also use cookies that can help us show very targeted online advertisements. These cookies are not personal but do collect information about your browsing behavior. Our potential advertising partners cannot link these cookies to personal data collected separately by us.
You can refuse the use of cookies by selecting the appropriate settings in your browser. However, we point out that in that case, you may not be able to use all the features of our webshop.
Security
Brooklyn has taken the necessary measures, and will continue to do so, to prevent the loss, misuse, or alteration of information we receive on our site and to ensure payments are conducted securely. Using SSL (a secure server), transaction data is encrypted and sent over the internet. You do not need special software to pay with SSL.
Anyone placing an online order on brooklyn.be and choosing online payment via Bancontact, Visa, Master Card, Maestro, or Paypal will be asked to provide the number of the associated card or account. The processing of this transaction is carried out by the certified payment provider Multisafepay, which ensures a 100% secure transaction. We at Brooklyn never see your payment details.
Our website contains links to other sites that are not part of Brooklyn. Therefore, Brooklyn is not responsible for how these other websites handle the privacy of their visitors.
Deleting or modifying data
Do you wish to view your data? Do you want Brooklyn to delete your data from its system or modify it? Log in under your user account or submit your request via email to shop@brooklyn.be or by post to Brooklyn, Politieke Gevangenenstraat 34, 8530 Harelbeke. We can handle this quickly for you.
