FAQ about the gift card

You can shop the Brooklyn gift card in our 8 stores & online/ via the app. In the stores, you can pay for the gift card at the checkout. Online, you have the option to buy a gift card in gift packaging or a digital gift card.
The gift card in gift packaging is sent by post and shop it here.
The digital gift card is sent within 10 minutes to your own email or the recipient's email. Shop the digital gift card here.

When checking out your shopping cart, you have the option under 'gift cards' to enter the barcode of your gift card as a discount code. Do you have a card that has already been partially used? Then you received a new card with the remaining balance by email or in the store, and you need the barcode of this card.

Even easier: in your online customer profile, you can find all cards on your loyalty card ('my cards'). Remaining balances are automatically added here after you've checked out with a gift card. Received a gift card yourself? Add it to your online account by entering the barcode. That way, you'll never lose it again!

Your gift card is valid for 3 years from the day of purchase. Nice and long so you can still use it after you've lost and found it again.

1. Payment completed?

Are you sure your payment is completed? If you leave the ordering process before the payment is confirmed, it will not go through, and you will not receive a gift card. Check if you received a payment confirmation by email.

2. Checked 'spam' mail?

It's possible that your spam filter places our emails with payment confirmation and/or the gift card itself in the 'spam' inbox. Check if you can find it there.

3. Still not found?

Still haven't found the gift card? Then contact our customer service via shop@brooklyn.be. We will gladly resend the email to you.

For an online purchase, you will receive a new voucher with the credit by email. In the store, you will immediately receive the new voucher printed at checkout.
These remaining balance vouchers also always automatically appear in your online profile under 'my cards'. That way, you'll never lose them!

No, you can't. Shipping costs are not covered by the amounts you can pay with the gift card.

In that case, we will send you a new gift card with the same value.

The purchase of the gift card does indeed count towards points on your loyalty card, but redeeming it does not. We reward the person who buys the gift card for their loyalty.