FAQ about your order

You can use your Brooklyn gift card in our physical stores and on the webshop. During checkout, enter the barcode of your gift card in the designated box, and the amount of your card will be deducted from the total.
Even easier: through your online customer profile, you can directly copy the code from your voucher overview under 'my vouchers'. You can also retrieve the barcode to use in stores by clicking on the barcode icon.

If the value of your gift card is greater than the value of your purchase, we will provide you with a voucher for the remaining balance of the original card.

Your order is only final once you have completed your payment. If you haven't paid yet, you can simply empty or close your shopping cart. If you've already paid and wish to cancel, we can still cancel your order. Contact our customer service at shop@brooklyn.be. We will refund your purchase to your bank account.

Once your online order is confirmed and paid, it is placed with us. If you still wish to make changes to your order (for example, size, color,...) it's best to contact our customer service at shop@brooklyn.be. We are happy to assist you. If the item is already on its way to you, we can no longer make changes. However, you can return the item to us and reorder as you wish, or exchange it in one of our physical stores.

Did you order an item from us but the size isn't right? What a shame! Luckily, you can exchange your item for a different size if it's still in stock. When registering your return in the return portal, you can choose the option to exchange the item. Let us know which size you actually need. We will then do what's necessary to reserve and send the new item after receiving the return.
Want to be absolutely sure if the item is still available? Send an email to shop@brooklyn.be, so we can check the stock and possibly reserve the item for you.

The items on our webshop are offered until stock runs out. Unfortunately, it can happen that an order for sold-out items is canceled by us.

Until you confirm and pay for your order, the items in your shopping cart remain available to everyone. It might happen that an item you placed in your cart is purchased by someone else in the meantime and is no longer available when you want to confirm. If you want to be absolutely sure of your order and the item is low in stock, we recommend ordering the item immediately.