FAQ about the loyalty card

Don't have a Brooklyn loyalty card yet but want one? You get a Brooklyn loyalty card when you leave your details with your first Brooklyn purchase. This way, you start earning points immediately. You can earn points both in our stores and online. Your online and offline loyalty card are linked via your email address.

Want to know how many points you've already saved? You can see that via your account on our webshop.

Have you already bought items in one of the Brooklyn stores but didn't leave your email address? Contact us via chat, shop@brooklyn.be or at +32 (0)56 21 80 24, and we'll make sure you can enjoy those points online too.

You save 5% of the purchase value as loyalty card discount for every 10 items. From your 11th item, this saved discount is usable, both online and in our stores. If your last 10 purchased items amounted to €700, you'll get €35 off your 11th item.
After using your discount, you simply start again! We love rewarding your loyalty to Brooklyn.

Note: no points are earned on already discounted items.

No. Our loyalty card is completely digital. You can find the barcode of your loyalty card in your online account under 'my loyalty card'. You can have it scanned at our registers to pay with the correct loyalty card immediately.

For your online profile, just log in with the email address of your loyalty card. Is there no email address linked to your loyalty card yet? Contact customer service via shop@brooklyn.be, and we'll add it. Meanwhile, you can already create an online account with that same email address. Once we add it to your loyalty card, you'll see your points appear in your profile.

You'll also find your loyalty card barcode at the bottom of our Brooklyn mailings. Handy, right!

Tip: you can add this loyalty card barcode to your favorite wallet app to quickly access your loyalty card.

Absolutely. As soon as you earn points on your card in one Brooklyn shop or on Brooklyn.be, all other Brooklyn shops know it too. You can earn and redeem points on your personal account in all 8 stores and online.

Yes, you can! At the register of any Brooklyn shop, you can easily have your family's cards merged. From that moment, you save together.

You can also save together online. If the loyalty cards are linked, you save together & can use the saved points with multiple email addresses when the card is full. Quick advantage to enjoy your extra benefits.

Want to link multiple loyalty cards? Contact us via chat, shop@brooklyn.be or at +32 (0)56 21 80 24.

Yes. Your saved items remain on your loyalty card for 2 years. This means the corresponding points expire after 2 years. We keep you informed via email. You'll receive a message if your points are about to expire within a month.
If you still have a loyalty card in paper form, those points will also expire. Due to the new systems, we can no longer convert these points to a digital version.

In that case, we'll give you a voucher for the balance of your discount amount.

Your card is full after 10 items. So if you buy 11 items during one visit, your card is immediately full, and you already enjoy your discount on the 11th item thanks to the first 10 items. Online, it's a bit different. If you buy 11 items online at once, you don't yet have a full loyalty card to use. That can only happen with the next purchase. During that purchase, the points will be automatically redeemed, and you'll enjoy a nice discount.

There are several ways to check your points balance:

• Via the 'My loyalty card' button in the Brooklyn app, you get immediate access to your digital loyalty card and your points balance. Here you see:
  • your digital loyalty card with barcode;
  • how many purchases you've already collected;
  • how many purchases you still need for your next discount.
• Your points balance and the number of purchases until a 'full card' are also mentioned on each receipt.
• Additionally, you can log in to your account via Brooklyn.be to view your points balance.
• Finally, you can have your loyalty card scanned at the register in any Brooklyn store to request your current points balance.

On your promotional and sale items, you already get 10% or more discount, so those items don't generate points on your loyalty card. The purchase of a gift card does count on your loyalty card, but when you pay with a gift card, it doesn't generate points.

Yes, it can. If your last purchase used up all available points and your next transaction is a return, the points balance can be temporarily negative.

Report any case of loss or theft immediately to shop@brooklyn.be or to a nearby Brooklyn shop. We can quickly disconnect your account from your card, so the thief/finder no longer has access to your points. The points aren't physically on the card but are linked to your customer account. To report a loss, we need your address details.

We automatically create a loyalty card with your first order. After your first order, you'll receive further instructions via email. This way, you can fill in your password and check your points balance.

Are you already a Brooklyn customer, and we already know your email address? Good news! You don't need to log in when ordering. We add your points to the email address linked to your loyalty card. Nice and easy, right!

Already a Brooklyn customer, and we don't know your email address yet? Chat with us. We'll gladly link your email address to your loyalty card after answering a few questions.

Families can save together with us. You can each use your own email address/loyalty cards to accumulate points in one balance. When the card is full, anyone can redeem it. We'll link these email addresses/loyalty cards together for you.

How can you link them? Only Brooklyn staff can do this. Just chat with us. Send an email to shop@brooklyn.be or ask in-store. It's quick and you'll fill up your card faster.

Absolutely! With a Brooklyn loyalty card, you get a longer reflection period. This means 30 days instead of 14. You can return your purchases within these 30 days after receiving them.