FAQ about Delivery

Purchases from €99 (incl. VAT) enjoy free shipping within Belgium, the Netherlands, Luxembourg, France, and Germany.

For orders under €99, the following shipping costs apply:

• Belgium: € 5.70 for home delivery and € 4.70 for delivery to a Bpost pickup point;
  
• Netherlands: € 7.50 for home delivery;
• Luxembourg: €7.50 for home delivery;
• France: € 9.50 for home delivery;
• Germany: € 8.50 for home delivery.

Picking up a package in one of our 7 stores is also free. Discover here the addresses and opening hours of our stores.

As soon as we hand over your package to the delivery service, you will receive an email from us. From that moment, you can track your package via the attached Track & Trace code. Haven't received a message from us? First, check your spam folder. Sometimes your spam filter might block our email. Still nothing found? Then contact us via the contact form, via the chat on our webshop, or via +32 (0)56 21 80 24 (only on weekdays between 8 AM and 5:30 PM).

You will always be kept informed via email about the different steps of the delivery process.

Are you having your package delivered to one of our stores? Then you will receive an email when your order is ready for pickup.

We deliver in a CO2-neutral way to most Western countries: Delivery costs are free with a minimum order amount of €99 for deliveries in the Netherlands, Luxembourg, France, and Germany. If the order is less than €99, the following shipping costs apply:

• Netherlands: €7.50
  
• Luxembourg: € 7.50
• France: € 9.50
• Germany: € 8.50

If you're shopping from another country (EU and UK only), you will pay the following shipping costs for each order:

• Denmark: € 15.50
• Finland: € 19.50
• Ireland: € 18.50
• Italy: € 16.50
• Monaco: € 11.50
• Norway: € 30.50
• Austria: € 25.50
• Spain: € 16.50
• United Kingdom: € 16.50
• Sweden: € 18.50
• Switzerland: € 23.50

You can have your package delivered to an address of your choice (home, work, etc.), to a Bpost pickup point (parcel machine or post office), GLS pickup point, a Brooklyn store near you, or the headquarters in Stasegem. The delivery is also done in a CO2-neutral way!

You can choose the delivery option during checkout. Choose 'pickup point', 'home delivery', or 'delivery in a Brooklyn store'.

If you're not home for the delivery and your package doesn't fit in the mailbox, the mail carrier will leave a notice in your mailbox. Your package will then be ready for pickup at the nearest Bpost office or pickup point. You can also request the mail carrier to attempt delivery again at the same address via this link. If you don't pick up your package within 14 days, it will be returned to Brooklyn as a return package.

The delivery time in Belgium is 1-3 working days. For the Netherlands and Luxembourg, it is 2 to 3 working days. If the delivery time deviates, we will inform you as soon as we have visibility on it. Although this is rare, there are circumstances where the delivery time may be exceeded:

• The item is out of stock
• Delay at Bpost/GLS
• The item is damaged and is being replaced

It can therefore exceptionally happen that your package is delayed at Bpost. You can contact them with your order details. See also ‘Is an item in stock on the webshop?’

You will receive a confirmation email upon shipping. This email will also include a track & trace link where you can follow your package.
In your order overview in your personal account, you will also find a link to the tracking portal. Using your track & trace number and postal code, you can track your shipment.

It can happen that the delivery time has expired and you still haven't received anything. It's best to take these steps:

1. First, check the status of your package in Track & Trace. Does it say your package has been delivered and you still haven't received anything?
2. Maybe you weren't home during delivery? Check your mailbox for a note from the mail carrier with further instructions.
3. Ask your neighbors if they might have (accidentally) received your package.

Received an email from us?

Perhaps your order was out of stock. Check if you've received an email from us regarding your order, indicating the reason for the delay.

Received payment confirmation?

Are you sure you completed your payment? It might happen that your payment wasn't completed correctly, and your order wasn't definitively confirmed. Check if you've received a payment confirmation by email.

None of the above?

Then contact our customer service at shop@brooklyn.be so we can assist you further.