I've forgotten my password, what now?

No problem, you can send a new password to the email address you provided for your account via the login screen. Didn't receive the email? Then contact our customer service at shop@brooklyn.be and we'll be happy to help you further.

What happens to the data I leave behind?

Personal data stored in your account is protected by us with the utmost care and security. Your data is never shared with third parties, except for those involved in processing your order (like the courier company). As a customer, you'll also be kept informed of our promotions, tips, and fun facts by mail and email if you've opted in. If you no longer wish to receive these, you can adjust your preferences at any time in your account settings. Brooklyn complies with at least the European GDPR regulations.

Can I have my data removed from your database?

While we're sorry to see you go and miss out on our offers, tips, and stories, we respect your wish to be removed from our database. You can always contact us at shop@brooklyn.be to take the necessary steps.

Cookies, what are they and why am I notified about them?

We use cookies on our webshop to make your visit as pleasant as possible. These cookies remember your previous preferences and ensure the webshop responds faster to your needs. Of course, you can choose to refuse cookies. However, we recommend accepting them so we can make your webshop experience as personal as possible. Read more about cookies in the 'Cookies' section of our Privacy policy .

I have a loyalty card and want to track my purchases/points online. How can I log in?

1) Do you have a Brooklyn loyalty card linked to an email address ? Then you automatically have an online account. Simply choose 'set password' . You'll then receive an email to create a password. With this, you can log in online and track your points & purchases in your online profile. 2) Do you have a loyalty card but no email address ? Then you can choose 'create account'. When you log in, you won't see any purchases yet. Therefore, contact us so we can add your email address to your loyalty card. Once that's done, you'll find your purchases and points online in your account.

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Frequently asked questions about your account and personal data.

Here you can find answers to frequently asked questions about "your account and your personal data".

Can't find the answer to your question here? No worries, our customer service is happy to help. You can reach us via the contact form, at +32 (0)56 21 80 24 (only on weekdays between 8 AM and 5:30 PM) or via chat (every weekday between 9:30 AM and 7:30 PM).

I've forgotten my password, what now?
No problem, you can send a new password to the email address you provided for your account via the login screen. Didn't receive the email? Then contact our customer service at shop@brooklyn.be and we'll be happy to help you further.
What happens to the data I leave behind?
Personal data stored in your account is protected by us with the utmost care and security. Your data is never shared with third parties, except for those involved in processing your order (like the courier company). As a customer, you'll also be kept informed of our promotions, tips, and fun facts by mail and email if you've opted in. If you no longer wish to receive these, you can adjust your preferences at any time in your account settings. Brooklyn complies with at least the European GDPR regulations.
Can I have my data removed from your database?
While we're sorry to see you go and miss out on our offers, tips, and stories, we respect your wish to be removed from our database. You can always contact us at shop@brooklyn.be to take the necessary steps.
Cookies, what are they and why am I notified about them?
We use cookies on our webshop to make your visit as pleasant as possible. These cookies remember your previous preferences and ensure the webshop responds faster to your needs. Of course, you can choose to refuse cookies. However, we recommend accepting them so we can make your webshop experience as personal as possible.

Read more about cookies in the 'Cookies' section of our Privacy policy.
I have a loyalty card and want to track my purchases/points online. How can I log in?
1) Do you have a Brooklyn loyalty card linked to an email address? Then you automatically have an online account. Simply choose 'set password'. You'll then receive an email to create a password. With this, you can log in online and track your points & purchases in your online profile.

2) Do you have a loyalty card but no email address? Then you can choose 'create account'. When you log in, you won't see any purchases yet. Therefore, contact us so we can add your email address to your loyalty card. Once that's done, you'll find your purchases and points online in your account.

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